Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Lyzanni Flores

Orange Walk,BZ

Summary

Dynamic IT professional with extensive experience at ASR Group, specializing in service level agreement management, escalation handling, and team leadership. Proven track record in driving efficiency, enhancing user satisfaction, and managing ticket systems. Adept at fostering collaboration and delivering impactful feedback, ensuring seamless IT support across regional sites in Belize and Mexico.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Regional IT Site Support Lead Belize/Mexico

ASR Group
10.2020 - Current
  • Lead a five-member IT support team with structured development plans and training support, overseeing operations across seven sites.
  • Contribute to efficient issue resolution by prioritizing and escalating tickets within Helpdesk policy guidelines
  • Oversee infrastructure inventory management and ensure records are consistently updated to support efficient tracking, monitoring, and reporting
  • Contribute to the planning and oversight of IT OPEX and CAPEX budgets, ensuring alignment with operational needs and strategic initiatives.
  • Applied project management skills to successfully execute initiatives including new technology deployment, camera network integration, and site integrations.
  • Travel to regional sites to engage stakeholders on enhancing IT support services and supporting departmental technology initiatives

IT Site Support Specialist

ASR Group
10.2016 - 09.2020
  • Install, configure and maintain computers, mobile and network connections.
  • Optimize network connectivity through diligent monitoring, analysis, and troubleshooting efforts when needed.
  • Provide Tier 1 IT support to users across regional sites, addressing technical issues and ensuring timely resolution.
  • Manage helpdesk tickets effectively, prioritizing urgent requests while meeting SLA timelines of tasks
  • Ensure regular inventory updates to ensure accurate tracking of IT assets
  • Manage vendor relationships to ensure timely delivery of IT services and products

Education

Bachelor of Science - Information Technology

University of Belize
Belmopan, Belize
06-2015

Skills

  • Budget Planning and Tracking (OPEX & CAPEX)
  • Cross-Functional Collaboration
  • Helpdesk and Ticket Management
  • Infrastructure Inventory Management
  • IT Support and Troubleshooting
  • Project Management
  • Team Leadership, Management and Development
  • Vendor Relationship Management

Certification

REFINE Strategic Leadership Skills Certification

Languages

English
Spanish

Timeline

Regional IT Site Support Lead Belize/Mexico

ASR Group
10.2020 - Current

IT Site Support Specialist

ASR Group
10.2016 - 09.2020

Bachelor of Science - Information Technology

University of Belize

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Lyzanni Flores