Maria Gonzalez

• Double checked expense records, daily sales and inventory transactions to identify and correct variances.
• Handled delivery route schedules, return and transfer processes and oversight of daily warehouse operations.
• Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
• Oversaw warehouse staff and maintained efficiency in fast-paced environment.
• Monitored performance and safety practices of 16-person warehouse staff.
• Created and enforced detailed organization processes to increase quality and service standards.
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Acted as liaison between company departments and warehouse teams.
• Collaborated closely with Sales and Customer Service teams to address any order discrepancies or issues promptly, maintaining a high level of customer satisfaction.
• Enhanced employee morale by fostering an inclusive team environment that encouraged open communication channels between staff members at all levels of the organization.
• Mentored new employees, providing guidance on company policies, expectations, and best practices.
• Assisted in reducing overhead costs through effective use of resources and strategic planning.
• Evaluated employee performance regularly, offering constructive feedback aimed at improving individual skills while also recognizing outstanding achievements among team members.
• Monitored inventory levels closely, ensuring stock was replenished in a timely manner to prevent shortages or delays in fulfilling customer orders.
• Oversaw upkeep of fleet ,equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.

• Maximized performance by monitoring daily activities and mentoring team members on achieving monthly/yearly sales targets.
• Cross-trained existing employees to maximize team agility and performance.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Achieved departmental goals by developing and executing strategic plans and key performance indexes.
• Developed and maintained relationships with customers and suppliers through account development.
• Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security with the implementation of RMA devices.
• Increased market share with strategic business development efforts, expanding into untapped markets.
• Analyzed market trends to identify new opportunities, adjusting marketing plans accordingly for maximum effectiveness.
• Increased brand awareness by developing and implementing strategic marketing campaigns.

Developed strong product knowledge to provide informed recommendations based on individual customer needs.

• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Verified receipt of items by comparing items received to items ordered
• Analyzed and reported on inventory levels to determine purchasing requirements.
• Accepted and processed supply requests from ,other branches and processed stock transfers per procedures.
• Optimized storage capacity utilization by reorganizing warehouse layouts according to product size, weight, and demand patterns.