MARIAMELIA LOPEZ
San Ignacio
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Customer service agent - Humana
Everise - Call center
Guatemala
11.2022 - 07.2024
Staff - Recruitment
24.7 Intouch- Call Center
Guatemala
01.2021 - 01.2022
- Sourcing
- Screen applications
- Select qualified candidates
- Schedule Interviews
- Assists with the interview process
Reservation Manager
Hotel Jaguar Inn
Flores Petén
01.2019 - 05.2021
- Reservation system, emails, phone calls etc
- Scheduling training for employees
- Giving COVID19 protocol training
- Sourcing and hiring
- Invoices payment
Community Manager
Hotel Jaguar Inn
Flores Petén
01.2019 - 05.2021
- Responsible for social media post
- Facebook, instagram and whatsapp
- Daily post
- Boosting website
Event Planner
Hotel Jaguar Inn
Flores Petén
01.2019 - 05.2021
- Consult with clients to understand their event needs, preferences, and objectives, creating customized event plans that align with their vision
- Design event layouts, including seating arrangements, décor, and schedules, ensuring a perfect balance between aesthetic appeal and functionality
- Develop and manage event budgets, negotiating with vendors to achieve cost-effective solutions while maintaining high standards
- Develop and maintain detailed timelines for each event, ensuring all activities, from setup to teardown, are completed on schedule
- Oversee the setup of the venue, including technical aspects such as lighting, sound, and audiovisual equipment
Call center - Customer service agent
Telus international S. A.
Guatemala
01.2016 - 01.2017
- Transunion account
Secretary
Mayan Heart World Tour Operator
San Ignacio, Belize
01.2014 - 01.2015
- Scheduling appointments
- Drafting correspondence
Education
Bachelor's Degree - Marketing
Universidad Mariano Galvez de Guatemala
01.2027
High school Diploma - undefined
Sacred Heart Junior College
01.2015
Skills
- Computer literate
- Quick learner
- Fluent in Spanish and English
- Customer service
- Conflict resolution
- Problem solving
Hobbies and Interests
Traveling, Volunteering, Art
References
Esperanza, Diaz, Mrs.
Timeline
Customer service agent - Humana
Everise - Call center
11.2022 - 07.2024
Staff - Recruitment
24.7 Intouch- Call Center
01.2021 - 01.2022
Reservation Manager
Hotel Jaguar Inn
01.2019 - 05.2021
Community Manager
Hotel Jaguar Inn
01.2019 - 05.2021
Event Planner
Hotel Jaguar Inn
01.2019 - 05.2021
Call center - Customer service agent
Telus international S. A.
01.2016 - 01.2017
Secretary
Mayan Heart World Tour Operator
01.2014 - 01.2015
High school Diploma - undefined
Sacred Heart Junior College
Bachelor's Degree - Marketing
Universidad Mariano Galvez de Guatemala
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