Matthew Waight
Debt Collector/Customer Service
Belize City,BZ
Summary
With an active pursuit of a Bachelor's degree in finance and a strong ambition to achieve the Chartered Financial Analyst (CFA) designation, I am actively seeking a fulfilling role that provides ample room for professional development. I aim to leverage my skills effectively to help the organization attain its objectives.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
Work History
Finance Clerk, Assistant Purchasing Officer
Benny's Enterprises Ltd
04.2015 - 10.2015
- Ensured timely processing of invoices for accurate financial reporting.
- Maintained organized filing system for easy access to important financial documents.
- Reduced purchasing lead times through proactive communication with suppliers and close monitoring of order progress.
- Purchased new products and oversaw inventory stocking and availability.
- Collaborated with internal departments to identify and manage demand for material and services.
Customer Service Agent
Transparent BPO
02.2016 - 05.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Contributed to achieving company goals by consistently meeting or exceeding performance metrics.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Created and maintained detailed database to develop promotional sales.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Advance Customer Service (Debt Collections) Agent
Voyse International Ltd
05.2018 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions..
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Assisted in training new hires on department procedures, system navigation, and best practices for successful collections.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Used probing techniques to determine debtors' reasons for delinquency.
- Researched billing errors and discrepancies to initiate corrective action.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Responded to customer inquiries and provided detailed account information.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
Bachelor's Degree - Finance
St John College University
Belize City, Belize 08.2023 - Current
Diploma - Accounting
ACCA
Online 12.2015 - 05.2018
Associate's Degree - Business Management, Accounting
St. John's College Junior College
Belize City, Belize 08.2011 - 05.2013
High School Diploma - Accounting, Economics, Integrated Science
St. John's College High School
Belize City, Belize 08.2006 - 05.2011
Skills
Microsoft Office Suite
MySQL Workbench for Data Base Management
QuickBooks Premier
SAP Business One 91
Computer Literacy
Communication
Customer Service
Strong Work Ethic
Adaptability
Critical Thinking
Regulatory Knowledge
Sales and Referral Skills
Math Skills
Internship
5 Weeks, Sol Belize Limited
Special Achievements
Received a certificate of excellence and a tuition scholarship from the Ministry of Education for my performance in the 2011 CSEC exams. Took 10 CSEC exams and passed all.
Volunteer Experience
- Lions Club of Belize City, 04/27/2024
- Central American Youth Movement Against Violence (CAYMAV), 2013
- 36, Dorothy Menzies childcare Center, KHMH, 2010
- 42, Sister Cecilia's home for the elderly, Dorothy Menzies childcare Center, 2012
References
- Shamir Rodriguez ACS, Supervisor, Voyse International Ltd, 501-625-4605
- Chyrel Galvez, ACS Supervisor, Voyse International Ltd, 501-634-7692
Timeline
Bachelor's Degree - Finance
St John College University
08.2023 - Current
Advance Customer Service (Debt Collections) Agent
Voyse International Ltd
05.2018 - Current
Customer Service Agent
Transparent BPO
02.2016 - 05.2018
Diploma - Accounting
ACCA
12.2015 - 05.2018
Finance Clerk, Assistant Purchasing Officer
Benny's Enterprises Ltd
04.2015 - 10.2015
Associate's Degree - Business Management, Accounting
St. John's College Junior College
08.2011 - 05.2013
High School Diploma - Accounting, Economics, Integrated Science
St. John's College High School
08.2006 - 05.2011
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