Melissa Chiac
Call Center Agent
Cayo
Summary
Achieved top performer status at Itel International by exceeding sales targets, demonstrating adaptability, and leveraging bilingual capabilities to enhance customer service. Excelled in fast-paced environments, showcasing strong teamwork and proficiency in Microsoft Office and Excel. Committed to continuous learning and professional development, consistently meeting deadlines and embracing new software applications with ease.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Bilingual Sales Agent
Itel International
Belize City, Belize District
11.2023 - 09.2024
- Assisted call-in customers with questions and orders.
- Managed approximately 75 calls daily
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
Bilingual Sales Agent
Transparent BPO
Belize City, Belize District
02.2021 - 09.2023
- Delivered exceptional customer service in both English and Spanish, addressing and resolving inquiries efficiently.
Education
High School Diploma -
Belmopan Comprehensive High School
Belmopan, Belize 01.2007 - 01.2012
Skills
- Adaptable and quick to embrace change
- Strong teamwork and interpersonal skills
- Open to new experiences and committed to continuous learning
- Proven ability to meet deadlines and perform well under pressure
- Proficient in Microsoft Word and Excel
- Rapid learner of new software applications
Timeline
Bilingual Sales Agent
Itel International
11.2023 - 09.2024
Bilingual Sales Agent
Transparent BPO
02.2021 - 09.2023
High School Diploma -
Belmopan Comprehensive High School
01.2007 - 01.2012
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