MELISSA TRAPP-LEONARDO
Virtual Assistant
Belize City,BZ
Summary
Dedicated and organized virtual assistant committed to enhancing accuracy and efficiency through the maintenance and development of administrative and procedural processes. Excellent data entry, time management, and customer service skills. Focused and communicative individual with several years of experience providing top-notch administrative support to clients. Equipped to deliver quality results.
Overview
8
8
years of professional experience
Work History
Virtual Assistant
Agape Initiative Inc.
06.2024 - Current
- Monitored emails
- Researched topics and events to support supervisor's work agenda and projects.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Attended Virtual meetings, invited guests and disseminated agendas, took minutes and notes.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat.
- Conferred with customers by telephone, chat or email to provide information.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task.
Health Wellness Lifestyle Coach
South West Mission of Seventh Day Adventist
04.2018 - 10.2022
- Promote health, wellness and available services in a community environment.
- Monitored, tracked and reported on individual progress with wellness plans.
- Enhanced client wellness and overall health by designing and implementing personalized nutrition and exercise programs.
- Increased awareness of importance of wellness in daily life, utilizing social media and community events.
- Promoted holistic approaches to health through consistent coaching sessions covering various aspects of well-being such as sleep habits,Trusting in God/ Faith, work-life balance, and relaxation techniques.
- Stayed up-to-date on industry trends and research, ensuring the delivery of evidence-based wellness advice to clients.
- Improved overall client health by providing guidance on nutrition, exercise, trusting in God, and stress management techniques.
Substitute Secretary
The Inspiration Center
03.2018 - 03.2018
- Enhanced office efficiency by managing schedules, organizing files, and maintaining accurate records.
- Ensured smooth daily operations through effective multitasking and prioritization of assignments under tight deadlines.
- Coordinated special events such as holiday parties or team-building activities which fostered positive workplace culture and morale.
- Contributed to a positive work environment by maintaining a high level of professionalism in all interactions with clients and coworkers alike.
- Enhanced teamwork within the office by providing support during busy periods or when others were away from their desks.
- Handled sensitive information with discretion while managing confidential records and documents.
- Maintained a well-organized reception area to provide a welcoming environment for visitors and employees alike.
- Improved overall productivity by assisting colleagues with daily tasks as necessary.
- Supported office operations with timely data entry, filing systems management, and document preparation.
- Maintained daily report documents, memos and invoices.
Physical Therapy Aide
The Inspiration Center
01.2017 - 06.2017
- Assisted the Physical Therapist in conducting therapy on disabled children.
- Taught chronic pain management techniques to patients.
- Assisted Physical Therapy Department by answering phones, scheduling appointments, filing documents.
- Enhanced patient comfort and safety by setting up equipment, preparing treatment areas, and positioning patients as needed.
- Recorded patient status in progress notes.
- Collaborated with other aides and therapists to develop innovative approaches to common therapy challenges, enhancing overall effectiveness.
- Demonstrated flexibility and adaptability by seamlessly transitioning between various assignments to accommodate fluctuating patient caseloads.
- Fostered a supportive atmosphere within the clinic through active participation in team-building activities and events aimed at professional growth.
- Increased patient engagement with therapeutic exercises through clear instruction, demonstration, and consistent encouragement.
- Improved patient recovery by assisting in implementing individualized physical therapy treatment plans.
- Assisted in designing effective home exercise programs for patients, promoting continued improvement outside of clinical sessions.
- Streamlined clinic operations by maintaining a clean, organized environment and performing routine inventory checks on therapy supplies and equipment.
Education
Associate of Science - Biology
Independence Junior College
05.2001 -
Skills
Customer service
Microsoft office
Data entry
Attention to detail
Calendar management
Meeting scheduling
Problem-solving
File organization
Task prioritization
Time management
Document preparation
Team collaboration
Multitasking and organization
Timeline
Virtual Assistant
Agape Initiative Inc.
06.2024 - Current
Health Wellness Lifestyle Coach
South West Mission of Seventh Day Adventist
04.2018 - 10.2022
Substitute Secretary
The Inspiration Center
03.2018 - 03.2018
Physical Therapy Aide
The Inspiration Center
01.2017 - 06.2017
Associate of Science - Biology
Independence Junior College
05.2001 -
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