Nadia McLaughlin
Belize City
Summary
Customer-focused professional with 15 years of experience providing reliable in-person and phone-based support. Known for strong analytical skills, clear communication, efficient information management. Dedicated to delivering accurate results and contributing to continuous improvement within a reputable organization.
Overview
8
8
years of professional experience
2008
2008
years of post-secondary education
Work History
Team Leader
Transparent BPO
Belize
2021.02 - 2026.03
- Monitored daily operations to ensure service quality and efficiency.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Conducted regular performance reviews to assess individual team member progress.
Customer Support Representative
Voyse international
Belize
2018.04 - 2020.09
- Offer customer service and technical support for customers.
- Conduct military checks to confirm customer's military status.
- Take supervisor calls, fraud and suspected fraud calls from tier 1 agents.
- Conducting conference bank calls to prove legitimacy before giving approval to proceed with loan.
- Collecting loan payments via debit cards or auto withdrawal from bank account.
Education
Nazarene High School
Belize Skills
- Team management
- Performance evaluation
- Time management
- Coach and mentor
- Customer focused
- Service and sales oriented
References
References available upon request.
Timeline
Team Leader
Transparent BPO
2021.02 - 2026.03
Customer Support Representative
Voyse international
2018.04 - 2020.09
Nazarene High School