PJ Staine
Belize City
Summary
Offering warm demeanor and excellent communication skills suited for customer interaction, eager to learn and grow in call center environment. Brings ability to quickly grasp new concepts and master tools essential for customer service roles. Ready to use and develop problem-solving and active listening skills.
Overview
3
3
years of professional experience
Work History
Sales Rep/Cashier
Central Bites Bz
28 Central American Boulevard
10.2022 - 04.2023
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
Sales /Call Center Customer Service Representative
Protel Bpo
160 Newtown Barrack
01.2020 - 12.2022
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Education
GED -
Tubal Trade & Vocational Institute
10 3/4 Miles Northern Highway Ladyville 05.2001 -
High School Diploma -
Wesley College
34 Yarborough Road 05.2001 -
Skills
Customer support
Technical troubleshooting
Client service
Sales reporting
Goal-oriented mindset
Timeline
Sales Rep/Cashier
Central Bites Bz
10.2022 - 04.2023
Sales /Call Center Customer Service Representative
Protel Bpo
01.2020 - 12.2022
GED -
Tubal Trade & Vocational Institute
05.2001 -
High School Diploma -
Wesley College
05.2001 -