- Microsoft Word, Excel, Microsoft Project
RHONDA DAWN ROSENDA ACOSTA
204 Pecan Street' Keene Texas, 76059,Texas
Summary
Seeking an opportunity to serve as Manager/HR Personnel or Customer Service Representative to provided administrative leadership and successful maintenance of a safe and orderly environment; supporting clients and customers by utilizing the knowledge, skills and experiences gained over the past thirty years working in different fields for the company's success and to compete in the global market. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
51
51
years of professional experience
1
1
Language
Work History
Business Teacher
Canaan SDA High School
Belize City , BZ
2000.01 - 2022.06
- Office Administration and Electronic Document Preparation and Management to Junior and Senior (High School Level)
- Teaching Bible Classes to Juniors (High School Level)
- Prepare students for External Examinations (CXC- Caribbean Examination Council) - Office Administration, EDP&M
- Prepare Seniors for On-the-Job Training
- Served on academic or administrative committees related to institutional policies, departmental matters and academic issues.
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans.
- Participated in student and faculty events to highlight program offerings, engage students and increase profile on campus.
- Selected, organized and distributed materials and supplies to meet classroom instructional needs.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Managed team of 5 employees, overseeing hiring, training and professional growth of employees.
- Monitored company inventory to keep stock levels and databases updated.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Developed and maintained course Web sites for over 84 students
- Selected, organized and distributed materials and supplies to meet classroom instructional needs
- Used Microsoft Word and other software tools to create documents and other communications
- Maintained regularly scheduled hours in order to assist and advise students on class, program, academic and vocational plans
Business Department Head
Belize, Canaan SDA High School
Belize City , BZ
2008.01 - 2022.05
- Assisted with overseeing admission, placement and graduation of students; supporting, enforcement of school rules and maintain safe and proper school environment and culture conducive to schooling; advising and assisting in deployment and assessment of staff; vetting of grades
- Assisted in registration of students in examinations and other processes; maintaining records pertinent for department and school;
- Monitoring state of facilities and availability of materials, equipment and furniture for department; managing and ordering, storage and use of materials; equipment, books for department
- Preparing department’s annual budget;
- Prepare reports required by school’s administration; conducting workshop for teachers
- Plan, implement and review department’s curriculum - relating to student’s assessment, textbooks and other materials,
- Conduct clinical supervision of teachers; departments including teaching, student assessment and classroom management practices;
- Liaise with Principal and Vice-Principal(s) and teachers on matters relating to student assessment, textbooks and other materials, identify staff development needs and coordinate staff development activities;
- Assist Principal and Vice-Principal(s) in organizing participation of over 320 students in inter and intra-school events and activities which contribute to overall development of students;
- Organize activities for department (Career Fair/Open Day), plan organizes and place students for field experience (Office Practice); Chair department meeting.
- Serve on Recruitment Committee for vacant teaching positions and prepare and conduct job interview for new teachers.
- Performed as School Board Recording Secretary
- Participated in team-building activities to enhance working relationships
- Prepared variety of different written communications, reports and documents
- Identified issues, analyzed information and provided solutions to problems
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Prepared variety of different written communications, reports and documents.
Food Manager/Coordinator
Centre For Youth Evangelism
Berrien Springs , Michigan
2008.01 - 2022.04
- Worked with Centre for Youth Evangelism, plan, manage and organize meals for Mission Trip Students/Sponsors
- Performed as Master Guide Director
- Organize Zone Activities, prepare yearly Calendar of Events, coordinate and supervise club with over 35 members.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages
- Maintained effective supply levels by monitoring and reordering food stock and dry goods
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Purchased food and cultivated strong vendor relationships
- Oversaw food preparation and monitored safety protocols
Assistant
Central Bank of Belize
Belize City , BZ
2010.01 - 2010.05
- Conduct Research, preparing documents related to Human Resource Department, assisted in evaluating candidate resume and job letters in preparation for job interview
- Investigation and entering personnel information in Human Resource Software for more that fifty employees
- Answered phones to process requests, transfer calls or relay messages to appropriate personnel
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery
- Created and updated records and files to maintain document compliance
- Conducted research to assist with routine tasks and special projects
- Assisted management with activities to plan and oversee events and programs
- Prepared over 25 mail and packages for shipment, pickup and courier services to expedite delivery.
Secretary
University College of Belize
Belize City , BZ
Jan1990 - 1991.09
- Performed duties in department, maintaining records staff records, answering telephone, preparing, Minutes, Agendas, Notices and performing all other secretarial duties.
- Created and updated records and files to maintain document compliance.
- Organized envelopes, postage and mail correspondence for staff and leadership.
- Entered data into system and updated customer contacts with information to keep records current for over 30 faculty members
- Responded to emails and other correspondence to facilitate communication and enhance business processes
- Handled daily scheduling tasks and provided administrative support for entire department.
- Provided clerical support to company employees by copying, faxing and filing documents
- Updated spreadsheets and created presentations to support executives and boost team productivity
Education
Diploma - Secondary Education Methodology
University of Belize
Belize City, BZ 2017.05 - 2019.01
Masters of Arts - Online Instructional Design
Griggs University
2022.08 - 2014.01
Bachelor’s Degree - Management
University of Belize
Belize City, BZ 2008.08 - 2010.01
Associates Degree - Secretarial Science
University of Belize
Belize City, BZ 1997.08 - 2001.01
Senior Secretarial Diploma - Secretarial Studies And Office Administration
Belize Technical College
Belize City, BZ 1984.09 - 1986.05
Understanding Emotional Intelligence -
Belize Institute For Excellence
Belize City, BZ 2021.07 - 2021.08
Some College (No Degree) -
Belize Institute of Excellence
Belize City 2020.07 - 2020.08
Skills
Computer literate inundefined
Software
Accomplishments
- Managed inventory and office budgeting for supplies for busy office of 5 employees.
- Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
- Computer Proficiency - Created PowerPoint presentations that were successfully used for business development.
- Travel Planning - Booked heavy domestic and international travel for department of five person.
- Supervised team of five staff members.
- Collaborated with team of 16 in the development of Annual Career Day
- Collaborated with team of three in the development of School Website.
Timeline
Masters of Arts - Online Instructional Design
Griggs University
2022.08 - 2014.01
Understanding Emotional Intelligence -
Belize Institute For Excellence
2021.07 - 2021.08
Some College (No Degree) -
Belize Institute of Excellence
2020.07 - 2020.08
Diploma - Secondary Education Methodology
University of Belize
2017.05 - 2019.01
Assistant
Central Bank of Belize
2010.01 - 2010.05
Bachelor’s Degree - Management
University of Belize
2008.08 - 2010.01
Business Department Head
Belize, Canaan SDA High School
2008.01 - 2022.05
Food Manager/Coordinator
Centre For Youth Evangelism
2008.01 - 2022.04
Business Teacher
Canaan SDA High School
2000.01 - 2022.06
Associates Degree - Secretarial Science
University of Belize
1997.08 - 2001.01
Senior Secretarial Diploma - Secretarial Studies And Office Administration
Belize Technical College
1984.09 - 1986.05
Secretary
University College of Belize
Jan1990 - 1991.09
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