Robert Zinno
Virginia Beach ,VA
Summary
Accomplished entrepreneur with a proven track record at Coastal Enterprise, excelling in customer relations and small business operations. Demonstrated expertise in building strong client relationships and leading high-performing teams to exceed sales goals. Skilled in project management and decision-making, significantly enhancing business efficiency and client satisfaction. Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.
Overview
28
28
years of professional experience
Work History
Owner
Coastal Enterprise, Cgc, Ces
01.2014 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Owner
Coastal Limousines
01.2011 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Sales
Hall Auto World
01.2003 - 01.2011
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Used key sales tactics to grow membership sales.
- Generated detailed sales reports to track progress, analyze trends, and inform future sales strategies.
- Analyzed daily sales figures and developed strategies to increase sales.
- Adjusted sales scripts to better target needs of specific individuals, boosting sales by [Number]%.
- Collaborated with sales associates to drive sales and meet monthly targets consistently.
Marina Dock Hand
Marina Shores
01.1996 - 01.2002
- Provided prompt response to emergencies, ensuring the safety of all marina patrons.
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Educated customers on local boating regulations and guidelines for safe navigation within the harbor area.
- Enhanced marina safety by regularly inspecting docks, equipment, and boating facilities.
Education
No Degree - PGM
Campbell University
Dunn NcHigh School Diploma -
Ocean Lakes
Virginia Beach 06.2002
Skills
Customer Relations
Small business operations
Relationship Building
Verbal and written communication
Client Service
Project Management
Business Management
Team Oversight
Staff hiring
Sales Leadership
Decision-Making
Timeline
Owner
Coastal Enterprise, Cgc, Ces
01.2014 - Current
Owner
Coastal Limousines
01.2011 - Current
Sales
Hall Auto World
01.2003 - 01.2011
Marina Dock Hand
Marina Shores
01.1996 - 01.2002
No Degree - PGM
Campbell University
High School Diploma -
Ocean Lakes
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