Selina Chan
Orange Walk Town,Belize
Summary
Dynamic and results-oriented professional with a solid background in sales, cashiering, and administrative support. Demonstrated ability to effectively manage multiple tasks and adapt to various working environments. Known for being proactive, detail-oriented, and an excellent team player with a passion for delivering exceptional customer service.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Teichroeb & Sons Ltd.
01.2021 - 01.2024
- Maintained databases and filing systems, ensuring accurate and up-to-date records
- Arranged and organized files for easy access and retrieval
- Prepared various documents, ensuring accuracy and completeness
- Assisted with the compilation of the IPC (Internal Process Controls)
- Prepared payroll, ensuring timely and accurate payment processing
- Organized office operations, maintaining a neat and efficient workspace
- Drafted correspondence and messages, effectively communicating with stakeholders.
Front Desk Clerk (Distribution Center)
Unicomer - Belize
01.2019 - 01.2020
- Maintained comprehensive knowledge of the distribution center's system, policies, and procedures, ensuring smooth operations
- Assisted in the efficient delivery of products to walk-in customers, enhancing customer satisfaction
- Coordinated with branches nationwide to manage customer deliveries, ensuring timely and accurate service
- Generated and analyzed stock-related reports to support inventory management
- Prepared weekly contractors' pay sheets, ensuring accurate and timely payments
- Managed delivery notes and collected notes daily for customer deliveries, maintaining up-to-date records
- Prepared Stock Transfer Notes (STN) and Goods Received Notes (GRN), streamlining inventory processes
- Assisted with delivery coordination and stock counts, contributing to efficient warehouse operations.
Sales Representative / Cashier
Mirab Furniture Gallery
01.2018 - 12.2018
- Sales Representative: Presented, promoted, and sold products and services using innovative tactics, consistently achieving sales targets
- Built and maintained positive business and customer relationships, fostering customer loyalty and repeat business
- Effectively resolved customer problems and complaints, ensuring high levels of customer satisfaction
- Coordinated sales efforts with team members and other departments, enhancing overall sales performance
- Provided management with detailed reports on customer needs, competitive activities, and potential for new products and services
- Cashier: Accurately handled payments by cash, check, credit cards, vouchers, and automatic debits, ensuring transaction accuracy
- Issued receipts, refunds, credits, and change to customers, maintaining efficient and courteous service
- Managed cash drawer operations, including counting money at the beginning of shifts to ensure correct amounts
- Greeted customers and maintained a clean and orderly checkout area, enhancing the shopping experience
- Established or identified prices of goods and services, using calculators, cash registers, and optical price scanners
- Effectively resolved customer complaints, maintaining high levels of customer satisfaction.
Loan Processor
Infotel International Ltd.
01.2016 - 01.2017
- Assessed applicants' financial eligibility and feasibility for granting loans, ensuring compliance with lending policies
- Developed and implemented debt payment plans, effectively communicating with clients to ensure understanding and compliance
- Maintained and updated account records, ensuring accuracy and completeness
- Performed various administrative duties as required, contributing to efficient office operations.
Education
Associate Degree - Economics & Management
Muffles Junior College
Orange Walk District, Belize05.2016
High School Diploma -
Muffles College High School
Orange Walk Town, Belize05.2013
Skills
- Microsoft Office Suite (PowerPoint, Word, Excel, Publisher)
- Adobe Creative Suite
- Various in-house operating software systems
- Strong data entry and documentation skills
- Effective communication and interpersonal skills
- High level of competency and responsibility
- Flexible and adaptable to changing schedules
- Resourceful with excellent problem-solving abilities
- Creative and innovative thinker
- Strong time management and organizational skills
Languages
- English, Fluent in written and oral communication
- Spanish, Proficient in oral communication, basic written skills
References
- Britny Teichroeb, Teichroeb & Sons Ltd., 611-6699
- Victor Guerra, Unicomer - Belize, +501-620-6196
- Lucy Urbina, Mirab - Belize, +501-602-2024
Hobbies and Interests
- Reading: Enjoy exploring various genres and enhancing knowledge
- Cooking: Passionate about experimenting with new recipes and cuisines
- Sports: Active participant in football, fostering teamwork and physical fitness
Timeline
Administrative Assistant
Teichroeb & Sons Ltd.
01.2021 - 01.2024
Front Desk Clerk (Distribution Center)
Unicomer - Belize
01.2019 - 01.2020
Sales Representative / Cashier
Mirab Furniture Gallery
01.2018 - 12.2018
Loan Processor
Infotel International Ltd.
01.2016 - 01.2017
Associate Degree - Economics & Management
Muffles Junior College
High School Diploma -
Muffles College High School
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