Summary
Overview
Work History
Education
Skills
Timeline
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Shamae Villafranco

Leigh Usher Street, Punta Gorda Town,

Summary

Experienced with cash handling, customer service, and transaction processing in fast paced environment. Utilizes my communication skills and keen attention to detail to ensure customer satisfaction and operational efficiency. Proven ability to manage high volume transactions effectively and resolve issues quickly to the best of my ability.

Overview

15
15
years of professional experience

Work History

Cashier

Quality Poultry Products Punta Gorda Branch
06.2022 - Current
  • Scanning goods and ensuring pricing is accurate
  • Collecting payments from customers
  • Cross sell products and introduce new ones
  • Greet customers when entering and leaving the store
  • Answering phone calls
  • Receiving orders from customers
  • Stock groceries daily on shelf
  • Handling cash, card and online transactions with customers
  • Resolving customers complaints and find the best solution to the issue

Manager

Midtown Flavaz Restaurant
11.2020 - 01.2022
  • Keeping financial records (GST, Business Tax, Social Security etc..)
  • Preparing payroll
  • Appraise staff performance and provide feedback

Manager

Waluco’s Restaurant and Bar
06.2017 - 10.2020
  • Promoting and marketing the business
  • Overseeing stock levels and ordering supplies
  • Recruit, train and supervise staff
  • Handling customer complaints

Teller

Scotiabank (Belize) Ltd
01.2015 - 09.2015
  • Promote the Bank’s products, services and alternative delivery channels.
  • Execute the Branch Compliance responsibilities as reflected in the Branch Services and Procedures Manual.
  • A solid commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Contribute to the branch’s overall business objectives of the branch.
  • Ensured accurate management of all cash sales.
  • Counted out all amounts of cash in front of customers to minimize conflict and ensure accurate reconciliation of daily sales.

Environmental Educator

Toledo Institute for Development and Environment (TIDE)
09.2013 - 03.2014
  • Manage Environmental Projects in both primary and high schools.
  • Assist children in life skills development and coaching.
  • Plan and deliver classroom lessons around the theme of Freshwater Resources
  • Assist with report writing and other aspects of TIDE’s Education programs.

Office Assistant

Toledo Institute for Development and Environment (TIDE)
10.2010 - 10.2010
  • Assist in the office and interact with the visitors on arrival at the office.
  • Assist with preparation of TIDE Weekend and activities at the TIDE Weekend.
  • Assist with routing and answering phone calls.
  • Carry out any other duty assigned by supervisor.

Education

Bachelor’s Degree - Natural Resource Management

University of Belize
01.2013

Certificate - Introduction To Quickbooks

Belize Institute For Service Excellence, Leadership &Researc
Belize City, Belize
07-2025

Skills

  • Ability to work independently
  • Ability to work in a team to accomplish objectives and goals
  • Firm sense of responsibility
  • Flexible
  • Bi-lingual (English and Spanish)

Timeline

Cashier

Quality Poultry Products Punta Gorda Branch
06.2022 - Current

Manager

Midtown Flavaz Restaurant
11.2020 - 01.2022

Manager

Waluco’s Restaurant and Bar
06.2017 - 10.2020

Teller

Scotiabank (Belize) Ltd
01.2015 - 09.2015

Environmental Educator

Toledo Institute for Development and Environment (TIDE)
09.2013 - 03.2014

Office Assistant

Toledo Institute for Development and Environment (TIDE)
10.2010 - 10.2010

Bachelor’s Degree - Natural Resource Management

University of Belize

Certificate - Introduction To Quickbooks

Belize Institute For Service Excellence, Leadership &Researc

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Shamae Villafranco