Shane Skinner
Daphne
Summary
Dedicated and results-driven professional with over 10 years of experience in the food service industry, excelling in roles as a server, bartender, and general manager. Proven track record of driving revenue growth and enhancing customer satisfaction through exceptional service and leadership. Adept at optimizing operations, developing high-performing teams, and implementing innovative strategies to increase sales and profitability. Recognized for exceptional interpersonal skills, strong attention to detail, and a passion for delivering outstanding dining experiences. Seeking to leverage my expertise to contribute to the success of a dynamic restaurant or hospitality establishment.
Overview
11
11
years of professional experience
Work History
Founder
Elite Server Academy
07.2023 - Current
- Established an LMS website to accommodate our ever growing catalogue of video courses aimed at delivering value and training to Front of House employees in the food service industry
- Performed consumer and competitive research to uncover emerging opportunities
- Established culture, vision, goals and objectives to enhance business operations
Treatment Supervisor in charge of On-the-Job Training
Southern Peaks Regional Treatment Center
02.2023 - 07.2023
- Implemented staff accountability initiatives for each operating unit
- Coordinated workflows to elevate team performance and foster long-term success
- Restructured job responsibilities to incorporate current demands of changing systems
- Improved staff retention and satisfaction by communicating expectations and delivering timely performance reviews
Founder / Chef
PickleBear, LLC
11.2017 - 02.2023
- Executed comprehensive business plan, resulting in successful market entry and sustained business growth
- Developed budgets to manage product development and new product introduction
- Served as chief operating officer to drive policies, operations, productivity and quality
General Manager
Fremont Provisions
02.2021 - 11.2021
- Built high-performing teams and worked collaboratively to drive change initiatives within the restaurant
- Planned and analyzed staffing, promoting sufficient coverage of employees
- Implemented process improvements to streamline workflow and reduce costs
- Coordinated and supervised team member activities to consistently meet customers' needs
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements
Server/ Bartender
The Lake House
01.2020 - 04.2020
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers
- Showed enthusiasm and knowledge about new products and special promotions
- Assisted guests with making menu choices and took note of special requests
- Handled multiple tables simultaneously with high service quality
Server / Bartender
Twin Forks Tavern
03.2018 - 10.2019
- Took orders, made drinks and provided refills for guests
- Trained new servers in restaurant procedures and customer service standards
- Completed opening and closing checklists according to set standards
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty
- Used POS system to accurately input orders and process payments
Server/ Bartender
Brooks Place Tavern
07.2016 - 05.2018
- Cultivated warm relationships with regular customers
- Explained menu items and suggested appropriate options for food allergy concerns
- Bussed and reset tables to keep dining room and work areas clean
- Served food and beverages promptly with focused attention to customer needs
- Resolved customer complaints promptly and professionally to maintain positive reputation
Server/ Bartender/ Event Coordinator
Rock Bottom Brewery
06.2014 - 07.2016
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Associate of Science - Law Enforcement
Three Rivers Community College
Norwich, CT05.2006
Military Police Training and Certification - Law Enforcement
United States Army Military Police School
Ft. Leonardwood, MI05.2006
High School Diploma - General
Bacon Academy
Colchester, CT06.2004
Skills
- Profit and loss management
- Food service operations
- Staff training and supervision
- Inventory management
- Team development
- Menu planning
- Sanitation standards enforcement
- Vendor collaboration
- Contract negotiation
Timeline
Founder
Elite Server Academy
07.2023 - Current
Treatment Supervisor in charge of On-the-Job Training
Southern Peaks Regional Treatment Center
02.2023 - 07.2023
General Manager
Fremont Provisions
02.2021 - 11.2021
Server/ Bartender
The Lake House
01.2020 - 04.2020
Server / Bartender
Twin Forks Tavern
03.2018 - 10.2019
Founder / Chef
PickleBear, LLC
11.2017 - 02.2023
Server/ Bartender
Brooks Place Tavern
07.2016 - 05.2018
Server/ Bartender/ Event Coordinator
Rock Bottom Brewery
06.2014 - 07.2016
Military Police Training and Certification - Law Enforcement
United States Army Military Police School
High School Diploma - General
Bacon Academy
Associate of Science - Law Enforcement
Three Rivers Community College
Similar Profiles
Ashayla ReeceAshayla Reece
Student Ambassador at Elite Preparatory AcademyStudent Ambassador at Elite Preparatory Academy
Khaled ElnawawyKhaled Elnawawy
Chemistry Teacher at Elite Academy of SciencesChemistry Teacher at Elite Academy of Sciences
Aeris ButlerAeris Butler
NA at Elite Learning AcademyNA at Elite Learning Academy