Summary
Overview
Work History
Education
Skills
Timeline
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Shawn Talbott

Summary

Dynamic Customer Service Representative with a proven track record at Alta Resources: Blue Cross-Blue Shield. Expert in active listening and critical thinking, I resolved customer complaints with empathy, enhancing loyalty and retention. Skilled in data entry, I contributed to sales growth through effective upselling and maintained professionalism in high-stress situations.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Alta Resources: Blue Cross-Blue Shield
09.2020 - 06.2022
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Customer Service Representative

Voyse International
09.2018 - 07.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Ladyville Technical High School
13.5 Phillip Goldson Highway
06-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

Alta Resources: Blue Cross-Blue Shield
09.2020 - 06.2022

Customer Service Representative

Voyse International
09.2018 - 07.2020

High School Diploma -

Ladyville Technical High School
Shawn Talbott