Sheldon Samuels Jr

With experience in the BPO industry for over 7 years, I have obtained a vast knowledge of the ins and outs of the industry. My experiences include customer service, live chat operator, sales rep, marketing virtual assistant, and more. Over the years I worked with global brands such as Adidas, Rue La La, Great Wolf Lodge, and Blushark Digital; to name a few. Of course, I was able to attain this from various POVs. I provide a high-energy attitude with the ability to adapt quickly to a high-paced environment. I bring a wide range of diversity regarding my qualifications, skills, and morals. The attitude I have toward customer and client success is what allows me to overshadow my peers, I will not stop or give up on any given client or customer until they're totally satisfied with the project or product/service I offered. Some of my most notable attributes are: - Very goal-driven and team-oriented. - Work well as a freelancer or in large groups. - Exceptional Customer service and phone etiquette. - Work well under pressure and always willing to do whatever it means to efficiently complete the task at hand. - Strong communication skills (written & verbal) - Great time management, and organization skills. - Warm, open personality, easily approachable. - Open to criticism - Willingness to learn and grow - Innovative, creative mindset with a passion for working with and helping people. Some of the skills I can offer are: - Recruiting - Talent Acquisition, Proactive & Reactive Candidate Sourcing, Candidate Interviewing, etc - Sales Rep - Understanding of sales metrics, reservation & booking, upselling technique - Customer Service - Understanding of SLA, High KPIs (CSAT, Customer Reviews, Product Knowledge, Empathy) - Live Chat Operation - Understanding of SLA, Multiple chat handling, 1 min customer response, correct hold procedures, custom template creation, etc. - Virtual Assistant - Meeting minutes, Expert knowledge of scheduling meetings and interviews, SEO knowledge, GMB analytics, Admin and secretarial duties, expert knowledge of MS office and Google Apps.

• Possesses Secondary Level Teaching License (2021)
• Most Calls Answered (Heritage Bank, March 2019)