Tanisha Thompson
Call Center Representative
Hattiville,Belize
Summary
I also am a professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Thank You for Your Consideration for this Role,
Tanisha Thomson To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Acquiro Media
10.2023 - 12.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative Agent
Clear Call
05.2019 - 11.2021
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Promptly responded to inquiries and requests from prospective customers.
Customer Service Representative
Senior Healthcare Partners
02.2018 - 04.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
Certificate - Computers
California Career College
California06.1998
High School Diploma -
Light And Life Christian High School
Lawndale05.1998
Skills
- Electronic Information Systems
- Production Quotas
- Comparing Products
- Customer Service and Assistance
- Document Uploading
- Creating Accounts
- Explaining Policies
- Online Chat
Timeline
Customer Service Representative
Acquiro Media
10.2023 - 12.2023
Customer Service Representative Agent
Clear Call
05.2019 - 11.2021
Customer Service Representative
Senior Healthcare Partners
02.2018 - 04.2021
Certificate - Computers
California Career College
High School Diploma -
Light And Life Christian High School
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