Summary
Overview
Work History
Skills
Timeline
Generic

Teofilo Romeo Ayuso

Orange Walk

Summary

Results-driven Operations Director with 7+ years of experience in operations management, project coordination, and technical support. Proven ability to optimize workflows, lead cross-functional teams, and drive organizational success. Adept at streamlining processes, improving efficiency, and ensuring top-tier customer satisfaction. Recognized for leadership, problem-solving skills, and strategic decision-making.

Overview

11
11
years of professional experience

Work History

Operations Director

Homesourced Belize (HSI)
07.2023 - Current
  • Oversee daily operations, including payroll, recruitment, HR, IT support, logistics, and scheduling.
  • Developed and implemented a KPI monitoring system, improving project performance and efficiency.
  • Built a high-performing team, ensuring streamlined workflows and optimized resource allocation.
  • Spearheaded process improvements that enhanced productivity and reduced operational bottlenecks.
  • Managed payroll processes by collecting staff time sheets, checking accuracy, correcting hours, tracking in database and approving routing.
  • Negotiated contracts, pricing structures and delivery schedules.

Systems & Support Technician (Level 1)

Hospitality WiFi
04.2023 - 08.2023
  • Configured network devices, including Meraki equipment, to ensure seamless connectivity.
  • Provided multilingual technical support, troubleshooting network issues for diverse clients.
  • Assisted hotel guests with network-related concerns, ensuring top-tier customer service.
  • Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
  • Walked individuals through basic troubleshooting tasks.

Project Manager

G3 Solar
01.2022 - 07.2023
  • Managed solar installation projects, overseeing accounts from initial approval to final execution.
  • Streamlined project pipelines, coordinating with homeowners, utility companies, and city authorities.
  • Facilitated seamless communication between stakeholders, reducing project turnaround time.

Worked on Permits, NEM, HOA, AHJ, PTO, Welcome Calls, and Monitoring (Enphase, APS, SolarEdge).

Sales Support Representative

Atlas Solar DC
01.2021 - 01.2022
  • Designed preliminary solar layouts for sales representatives to present to homeowners.
  • Assisted in deal closures by providing timely project insights and customer support.

Field Service Technician

Belize Telemedia Ltd
09.2014 - 09.2017
  • Installed and maintained internet and phone lines, delivering excellent customer service.
  • Worked directly with residential, business, and government clients to ensure service quality.
  • Recognized as Best Technician Overall (2015) for outstanding performance and technical expertise.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.

Skills

  • Staff training and development
  • Emergency planning
  • Staff management
  • Overseeing personnel
  • Recruitment strategies
  • Business analysis
  • Maintaining inventory
  • Key performance indicators
  • Logistics management

Timeline

Operations Director

Homesourced Belize (HSI)
07.2023 - Current

Systems & Support Technician (Level 1)

Hospitality WiFi
04.2023 - 08.2023

Project Manager

G3 Solar
01.2022 - 07.2023

Sales Support Representative

Atlas Solar DC
01.2021 - 01.2022

Field Service Technician

Belize Telemedia Ltd
09.2014 - 09.2017
Teofilo Romeo Ayuso