Office 365 Suite
Ulrick Avery Gaynair
Information And Communication Technology (ICT) Specialist/Software Developer
Belize City
Summary
Results-driven information technology leader with proven track record of transforming IT strategy and operations. Skilled in developing innovative solutions, optimizing processes, and enhancing cybersecurity. Strong focus on fostering team collaboration, driving performance, and adapting to changing needs. Recognized for effective communication, strategic vision, and robust project management skills.
Experienced with implementing enterprise-wide IT strategies that align with organizational goals. Utilizes deep knowledge of cybersecurity and data management to protect and optimize resources. Overseeing IT infrastructure and strategic technology planning. Utilizes advanced problem-solving and decision-making skills to optimize system performance. Track record of fostering teamwork and ensuring seamless project execution.
Overview
17
17
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
Adjunct Professor Cybersecurity
Saint John's College University
07.2024 - Current
- Cybersecurity Lecturer part-time. Lecturing 3 Credit Undergraduate Courses per semester.
- Taught Cybersecurity courses, providing instruction to up to 15 undergraduate students.
- Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Developed curriculum standards, lesson plans and syllabi.
- Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
- Improved learning outcomes with integration of technology in teaching methods, utilizing multimedia presentations and online resources.
Chief Information Officer
Belize Port Authority
07.2024 - 05.2025
- Spearheaded cloud migration initiatives, resulting in increased scalability, flexibility, and cost reduction for the organization. Implementation of Office 365 Cloud and Desktop (email and office apps) organizational wide, while collaborating with local vendors such as BTL for secure implementations.
- Optimized data management processes by designing robust data governance frameworks and policies. Development of Standard Operating Procedures for data security.
- Delivered innovative technology solutions aligned with business objectives and stakeholder needs. Lead and provided solutions for various IT related projects (Software and API Development as well as Single Windows).
- Researched new technologies and chose best options for company priorities and cost-effectiveness. Lead and provided solutions for new License Software and Printing Machine for plastic national Identification Cards such as Captain License.
- Championed change management efforts to drive successful implementation of new technologies or processes throughout the organization.
- Searched for and approved purchases of new equipment. Upgraded all network infrastructure to newer and more modernized IT Equipment including (Firewall, Switches, NAS, Servers, Access Points, P2P, PBX and phone systems, VPN connections etc.).
- Led digital transformation initiatives to modernize business processes and improve overall efficiency.
- Bolstered network infrastructure resilience with redundant systems design, ensuring seamless uptime for mission-critical applications.
- Trained staff members on computer use and updated systems.
- Represented organization at industry conferences and events. Attended various Cybersecurity and technological conferences hosted by local and international Tech Vendors and Industry Leaders such as Dell, INNOVA, HP, Fortinet etc.
Developer L1
Belize Bank Ltd.
05.2022 - 07.2024
- Company Overview: Information Systems Department
- Systems Maintenance: provide support and maintenance of existing systems and applications such as Belize Bank Mobile App, Online Banking Application as well as various interfacing NodeJS and legacy Applications. Extended support and troubleshooting of critical day to day and End OF Day Processing applications such as for Credit Card Payments Processing and Merchants Payments Processing for POS terminals. Assisting with reports generation and troubleshooting via legacy applications and servers as well as processing and creation of monthly credit card statements both printed and virtually.
- Technical Support: develop and maintain the above-mentioned systems using JavaScript, TypeScript, CSS, Java, NodeJS, LoopBack4 ORM, SQL, and various frameworks such as Ionic and Angular. Perform back-end development and security as well as Database Management.
- Product Knowledge: Maintain a high level of in-depth product knowledge and brand knowledge in regards to various banking systems and applications as well as products and services such as loans, credit cards, transfers and merchant systems. Develop and foster new projects based on the knowledge acquired above to assist customers in ease of use of all exposed banking applications.
- Information Systems Department
- Worked closely with clients to gather requirements and translate them into technical specifications for implementation.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Debugged complex software issues, leading to a more stable product release.
- Reduced development time by creating reusable code libraries for future projects.
- Updated old code bases to modern development standards, improving functionality.
- Documented software development methodologies in technical manuals to be used by IT personnel in future projects.
- Created proofs of concept for innovative new solutions.
Batch Operator
Belize Bank Ltd.
10.2020 - 04.2022
- Company Overview: Information Systems Department
- Batch Operation: perform accurate processing of the centralized data processing activities including, but not limited to, the End of Day(EOD) batch procedures and data transfers in the different environments such as the host server, branch servers and AS/400 servers and various Batch/Shell Scripting.
- Reports, Backup and Monitoring: backup of all environments, databases and servers on a daily basis as well as transfer and generation of daily reports for all branches and environments for Belize Bank and Belize Bank International. Monitoring of branches throughout the day and night and performing critical procedures to restore or maintain connection of branches.
- Support and Help Desk: Perform duties related to remote support and help desk on a daily basis during working hours to all branches. Remotely troubleshoot and install printers, matrix printers, applications and necessary banking software. Other duties related to Domain Management such as adding, removing and unlocking users from domain, support with user or group access to network drives and other shared locations.
- Technical Support: Setup and repair of PCs and laptops for the organization as well as networking equipment such as servers and switches.
- Information Systems Department
IT Officer
Beltraide
01.2018 - 09.2020
- Company Overview: Belize Trade and Investment Development Service
- Networking and Network Infrastructure: Installation and planning of network and network infrastructure based on unit needs (IP phones and PBX, servers, switches, PCs and Laptops, antivirus and firewall implementation, camera systems etc.) key responsibility for BTEC and SBDC locations as well as the wider Beltraide. Procurement of IT equipment and Software as well as IT support both on-site and remotely.
- Servers and Database: Installation and maintenance of servers, implementation of NAS as well as database support, systems development and consultancy.
- Technical Support: Setup and repair of PCs and laptops for the organization as well as networking equipment such as servers, switches and basic repair of printers. Support, Installation and troubleshooting of issues with QuickBooks Enterprise Solution for multi-user based environment with shared or server based company files.
- Training: Develop and facilitate training courses for Computer Basics Training provided by BTEC as well as supported and supervised various UB internships.
- Belize Trade and Investment Development Service
- Successfully trained and facilitated 3 Introduction to Computer Courses (BTEC), assisted in the design and implementation of CRM/Database for BTEC as well as actively consulted and judged for various projects such as annual Hackathon, Beltraide APP4BIZ (mobile application), Neoserra CRM (SBDC) and basic support and troubleshooting of Belize Port Authorities Asycuda System and Beltraide's BEMS.
Consultant, Web Developer
Ministry of Human Development
08.2016 - 12.2017
- Company Overview: Policy and Planning Unit
- Consultant: Website Design and Development, create and design labor system for the ministry, liaise with stakeholders in determining system and user needs.
- Documentation: document all aspects of system design and user needs, update documentation as needed as well as follow proper coding standards for systems development.
- Development Languages: JavaScript, HTML, CSS, SQL, PHP
- Policy and Planning Unit
- Gained knowledge of the role and responsibilities of the Ministry of Human Development as well as the Policy and Planning Unit within the ministry.
Part-Time IT Technician
Speednet Ltd.
05.2016 - 08.2016
- Company Overview: Private
- Networking: Prepare network and installation plans for business and homes for Smart's Broadband internet service. On-site installations of networking equipment for Broadband internet services.
- Troubleshooting: remote support and on-site support of networking equipment for employees and customers.
- Data entry and stock taking: Tracking and entering of customers/client's accounts and network credentials in system as well as ordering and maintaining of networking equipment.
- Private
- Gained further knowledge in networking principles and procedures and hands on experience with networking equipment in the ICT field.
Part-Time Marketing & Sales
Speednet Ltd.
06.2012 - 05.2016
- Company Overview: Private
- Telemarketing: Good Customer Service Representation over phones being courteous and mannerly and also well informed of processes and procedures in relation to the area working in.
- Carrying out surveys over phone and in person and keeping adequate records of information received from surveys.
- Data Entry
- Private
- Gained valuable knowledge in researching methods, how to record data, how to properly label and keep track of data received, most how to interpret the results of data by employing research methods.
Sales/Administrative Rep
COMPUMAX
08.2010 - 11.2012
- Company Overview: Private
- Perform Daily Administrative Duties, maintain good accounting of all business transactions; sales and marketing duties. Fill orders for customers and invoice all sales made, maintain good record keeping, filing of invoices, receipts and reports.
- Promptly and courteously answer all calls received by practicing good customer service and phone etiquette. Fill orders for customers and prepare quotations as requested on items sold. Keep track of outstanding balances by creditors and prepare customer statements monthly and on request.
- Properly Invoice all sales made to customers, file and maintain records of invoices, payments, receipts, credit accounts and other transactions. Properly manage petty cash and prepare vouchers for all petty cash transactions and items purchased for the business. Do weekly and monthly report and balancing of all sales made, credit accounts, weekly and daily balancing of petty cash and vouchers. Perform monthly stock count on inventory items as well as ordering and checking of stock.
- Private
- Producing Ads, Fliers, Brochures and other specials to be publicized via Newspaper, email or other outlets such as Social Media (Facebook), liaise with customers via phone or personally on new items that they may need.
Warehouse Assistant
Grace Kennedy Belize Ltd
05.2008 - 08.2009
- Company Overview: Private
- Assist in the warehouse
- Picking of goods for customers
- Loading of trucks for deliveries, and delivering goods to customers
- Daily cleaning duties
- Private
- Gain valuable work experience in record keeping, invoices and customer relations.
Internship
Belize Audubon Society
12.2007 - 12.2007
- Company Overview: NGO
- Job Training
- NGO
- Certificate awarded for the contribution of Volunteer Service
Education
Master's Degree - Cybersecurity, Cybersecurity, MSc.
Structuralia/Universidad Isabel I
01.2022 - 01.2024
Associates Degree of Science - Computer Science, Major in Computer Information Systems
St. John's College Junior College
01.2014 - 01.2016
Associates Degree of Arts - General Studies, Majoring in Biology
St. John's College Junior College
01.2007 - 01.2009
High School Diploma - Area of Study (Science), Majoring in Biology
Edward P. Yorke High School
01.2004 - 01.2007
Skills
Soft Skills and General Proficiencies:
Responsible
Punctuality
Honesty
Analytical
Flexibility
Reliable
Industriousness
Competence
Quick Learning
Point of sale expertise
Client support
Efficient record management
Accurate transaction tracking
Workshop facilitation
ICT Related Skills and Proficiencies:
Java Programming
C Programming
HTML
JavaScript
TypeScript
PHP
CodeIgniter
Laravel
Ionic
AngularJS
SQL
MySQL
DB2
Informix
NodeJS
COBOL
Network Design
Phone Installations
PBX Management
Computer Systems Building
Hardware Troubleshooting
Software Troubleshooting
Operating Systems
Security Patching
IT compliance
Data analysis
Technology vision
Software updates
Software development
Data security
Information security
Infrastructure planning
Information technology management
Budget administration
System design
Virtualization
Blockchain technology
IT leadership
Time management
Problem-solving abilities
Programming
API integration
Object-oriented programming
Front-end development
C proficiency
Cross-platform development
Mobile app development
Hardware and software installation
Code validation
Test-driven development
Network security
System administration
SQL and NoSQL databases
HTML and CSS proficiency
Agile methodologies
Git version control
RESTful apis
API development
JavaScript frameworks
Back end development
Software testing
Git proficiency
Software debugging
Remote Access
System monitoring
Network troubleshooting
Software installation
Network administration
Server maintenance
Virtualization technologies
IT documentation
Technical support
Interest/Extracurricular Activities
Youth Groups Reading and Sports Computers Anime Manga Gaming Politics/History
Educational Skills
- Java Programming (Object Oriented)
- C++ Programming (Object Oriented)
- HTML, JavaScript-TypeScript, PHP - PHP Frameworks (CodeIgniter, Laravel), Ionic - AngularJS
- SQL, MySQL, DB2, Informix (Database Management), NodeJS, Basic COBOL
- Mobile Development and Publishing, Cross Platform Applications
- Networking, Network Design and Communications, Phone Installations and PBX Management
- Building Computer Systems, Hardware and Software troubleshooting, Operating Systems and Security Patching
Functional Computer Skills
- Experienced Training Facilitator and ability to work with large groups
- Business/Computer Applications with Certifications (Microsoft Word, Excel, and PowerPoint, PDF and POS)
- Fluent in writing and speaking English
- Good customer service relations
- Knowledge in filing, book keeping, record keeping
- Knowledge of office equipment (Printers, Scanners, Phones, photocopiers, Security Systems)
Professional References
- Christine Smith, Former Manager - BTEC (Beltraide), 620-8059
- Keila Mai, Former Sr. IT Officer - Beltraide, 621-6101
- Anthony Mahler, Former Manager - Speednet Communications/Smart Belize Ltd.
- Mark Antrhobus, Social Planner - PPPU - Ministry of Human Development, 660-1869
- Kensworth Williams, Senior Database Administrator - Ministry of Human Development, 611-6784
- Arturo Vasquez, Owner - Compumax, 610-1903
Accomplishments
- Resolved product issue through consumer testing and debugging of code.
- Promoted to Senior Software Developer within 20 months of employment.
- Served as Lead Programmer on various projects for web and mobile banking as well as API integrations such as BCCAR, Smart Mobile Top-Up and Online Loan Applications.
- Documented and resolved various issues which led to better customer experiences.
- Achieved Increased Internal Engagement and Communication by introducing Microsoft Teams for Daily Collaborative tasks and meetings.
Additional Information
Hobbies and Extra Curricular Activities:
- Youth Groups
- Reading and Sports
- Computers and Tech
- Anime
- Manga
- Gaming
- History
- Cooking (Smoking and BBQ)
Software
Fortinet
Git
Javascript Frameworks
SQL Database
Postman
Certification
The Use of Block Chain In Trade Facilitation
Interests
BBQ and Smoked Meats
Anime Conventions
Gaming Conventions
Tech Conventions
Timeline
The Use of Block Chain In Trade Facilitation
03-2025
Adjunct Professor Cybersecurity
Saint John's College University
07.2024 - Current
Chief Information Officer
Belize Port Authority
07.2024 - 05.2025
Developer L1
Belize Bank Ltd.
05.2022 - 07.2024
Master's Degree - Cybersecurity, Cybersecurity, MSc.
Structuralia/Universidad Isabel I
01.2022 - 01.2024
Batch Operator
Belize Bank Ltd.
10.2020 - 04.2022
IT Officer
Beltraide
01.2018 - 09.2020
Consultant, Web Developer
Ministry of Human Development
08.2016 - 12.2017
Part-Time IT Technician
Speednet Ltd.
05.2016 - 08.2016
Associates Degree of Science - Computer Science, Major in Computer Information Systems
St. John's College Junior College
01.2014 - 01.2016
Part-Time Marketing & Sales
Speednet Ltd.
06.2012 - 05.2016
Sales/Administrative Rep
COMPUMAX
08.2010 - 11.2012
Warehouse Assistant
Grace Kennedy Belize Ltd
05.2008 - 08.2009
Internship
Belize Audubon Society
12.2007 - 12.2007
Associates Degree of Arts - General Studies, Majoring in Biology
St. John's College Junior College
01.2007 - 01.2009
High School Diploma - Area of Study (Science), Majoring in Biology
Edward P. Yorke High School
01.2004 - 01.2007
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