Summary
Overview
Work History
Education
Skills
Timeline
Vaneen Marsden

Vaneen Marsden

Workforce Management Specialist/Operations

Summary

Experienced Workforce Analyst proficient in the systematic acquisition, analysis, and modeling of data to facilitate preemptive refinements to schedules and methodologies. Possessing a profound aptitude for organization, coupled with advanced critical reasoning, adept problem-solving acumen, and strategic foresight. With a comprehensive background spanning over five years in the realm of workforce evaluation, I am a dedicated and zealous applicant earnestly seeking an opportunity within an entry-level capacity. My aspiration is to contribute proactively towards the attainment of organizational objectives, leveraging my honed proficiencies.

Demonstrating a track record of orchestrating complex assessments, I exhibit an unwavering commitment to precision and meticulousness. My extensive tenure in this field has fortified my prowess in synthesizing intricate information landscapes into actionable insights, essential for informed decision-making. Through my pragmatic and detail-oriented approach, I am poised to bring value to any prospective team, steering them towards the realization of corporate ambitions.

I am recognized for my steadfast reliability in managing multifarious priorities concurrently, always upheld by an optimistic demeanor. My unwavering dedication is underlined by my willingness to shoulder additional responsibilities as needed, my ultimate objective being the fulfillment of collective objectives. As an adaptable and steadfast professional, I am resolute in my resolve to contribute significantly to the collective success of an esteemed organization.


Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Workforce Management Specialist

Monster Connect LLC
Indianapolis
09.2018 - 07.2023
  • Optimized schedules, forecasts and other tools to present to management.
  • Prepared and maintained reports, dashboards and monthly packages.
  • Set and adjusted to schedules to maintain optimal coverage and service levels.
  • Managed overtime, shift swaps, breaks and PTO requests.
  • Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
  • Generated and analyzed reports to monitor employee engagement and attrition trends.

Admin Phone Specialist/Sales Agent

Monster Connect LLC
Indianapolis
07.2012 - 09.2018
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

High School Diploma -

Belmopan Baptist Highschool, Belmopan, Cayo District
09.2004 - 06.2007

Skills

Staffing requirements

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Timeline

Workforce Management Specialist - Monster Connect LLC
09.2018 - 07.2023
Admin Phone Specialist/Sales Agent - Monster Connect LLC
07.2012 - 09.2018
Belmopan Baptist Highschool - High School Diploma,
09.2004 - 06.2007
Vaneen MarsdenWorkforce Management Specialist/Operations