Wilfred Dennis Usher Jr.
Branch Manager, Central
City of Belmopan
Summary
Experienced with managing branch operations and driving team performance to achieve business goals. Utilizes strategic planning and effective leadership to enhance operational efficiency. Track record of fostering strong client relationships and implementing successful financial strategies.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Branch Manager
Central Development Finance Corporation
04.2023 - Current
- The Branch Manager is responsible for the overall management of the branch operations inclusive of a loan portfolio, generating new business in support of the Corporation's annual objectives, lead and develop a high performance team and manage customer relations
- The Branch Manager also represents DFC in local community through active participation in community affairs and participates in marketing of the Corporation's products and services
- Prepare the annual budget for the Branch in terms of approvals, disbursements, loan portfolio growth and performance indicators, operating expenses and capital expenditures
- Monitor and control the actual budgetary expenses and Loan Activity Targets
- Manage the branch loan portfolio to ensure loan portfolio quality consistent with the key performance indicators (principal arrears, non-performance and delinquency) established annually by the corporation
- Review loan documentation for all applications processes at the Branch to ensure project, viability, adequacy of submissions and collateral quality
- Approve loans within delegated authority and recommend loans above that level to the relevant authority
- Review and execute Letter of Loan offer advising customers of loan approval, along with associated terms and condition
- Review and approve disbursements for loans within the delegated authority and recommend same above delegated approved level
- Review, approve and/or recommend sound loan servicing action consistent with the approved loan policies and guidelines
- Serve as the bridge between branch employees and Management and meet monthly to share the branch's objectives and performance, organize loan activity efforts, communicate company-wide changes and resolve issues to optimize branch performance and employee engagement
- Lead the development of the branch's annual marketing strategy and plan in participatory approach
- Keep abreast of development, both locally and regionally, in the banking sector in general and development banks in particular
- Makes recommendations regarding Corporate Policies relating to the Credit Delivery, Credit Administration and Marketing Functions in accordance with established policies for them management of Governance Documents
- Oversee the general operations of the Branch ensuring the office is open and ready to conduct business each business day as well as the safety and security of customers, employees and branch assets by following and enforcing the Corporations Security and Occupational Safety and Health (OSH) Policy and procedures, Disaster Preparedness and Hurricane Contingency Plan
- Contribute to the Human Resources Management Function of the Corporation by providing direction to employees by effectively communicating job expectations, evaluating job performance, determining training needs and provide training, coaching, counselling, address disciplinary issues and recognizing employees, and enforcing policies, procedures, and productivity standards
- Provide training and coaching to credit staff in areas of project investigation, appraisal and management of productive sector projects along with credit guidelines and procedures to assist in capacity building to optimize performance
- Provides input to the organizational development
- This includes makes recommendations regarding Corporate Policies and Procedures relating to the Credit Delivery functions in order to improve loan portfolio quality and efficiency of service to customers
- Assist in the preparation of the Corporation's annual budget i.e
- Approval, disbursement, and development impact budgetary targets
- Assist with the review of loan documentation of loan application at the Branch consistent with the 5 C's of credit and approve loans within delegated authority
- Authorize the opening of loan accounts, review and complete checklist for pre-disbursement conditions, and recommend loan disbursements
- Conduct appraisals of developmental projects consistent with the Five C's of Credit for inclusion in a Credit Appraisal report
- Such report will include financial and economic analyses as well as, borrower's due diligence (enhanced), environmental and climate risk-assessment, and must be submitted to the appropriate approval authority
- Provide borrowers with appropriate levels of advice and counsel, as needed, especially with regards to project financing and other interrelationships between the Corporation and the borrower, and provide borrowers with needed technical assistance either directly or through third parties
- Supervision of approved accounts through appropriate frequency of on-site inspections I contacts with borrower to determine, both during the development and operational phases of the project, whether it is reasonably meeting planned goals and, if not, whether the identified problems will potentially have a negative impact on the borrower's ability to repay indebtedness as scheduled
- Such onsite inspections should also include a visual inspection of assets pledged as security for the loan, to determine the condition of the said assets and that all pledged assets remain in the control of the borrower
- Actively monitor the repayment performance of assigned borrowers under implementation, and as appropriate, initiate and assist with the prescribed loan collection procedures in a consistent, timely and firm, but understanding manner, including the management and liquidation of properties acquired by the Corporation through foreclosure
Assistant Manager, Credit Delivery
Development Finance Corporation
01.2022 - 03.2023
- Provided the Accounting Department with information relating to Insurance and the Legal Department on Bill of Sale information, and other matters related to the administration of the project, on a timely basis
- Worked collaboratively with loan team to ensure the accurate assessment of loan conditions
- Worked to cross-sell bank products and services
- Worked to provide optimal customer service on a daily basis
- Organized calendars and files, and developed a system of documentation for the files of clients
- Demonstrated strong leadership skills
- Provided collateral verification through on-site inspections
- Effectively communicated with internal and external customers throughout the loan process
- Processed and approved loan requests
- Assisted manager, credit delivery with the achievement of high quality, efficient service to the public
- Interviewed applicant(s) and other knowledgeable persons to collect and validate relevant data for the appraisal of projects and in accordance with the Anti-Money Laundering (AML) policy
- Assisted potential customers in developing sound business plans within DFC's guidelines and to provide efficient and timely loan delivery services consistent with the Customer Charter
- Appraised, implement and manage developmental loans in accordance with the Corporation's Credit Policy Manual
- Assisted with the review and approval of loan applications as needed
- Actively participated in Loans Committee Meetings (LCM) and advise customer on decision
- Conducted Valuations-Inspect the assets proposed as collateral to the Corporation and perform collateral appraisals to determine quality and value of the asset
- Conducted Supervision visits and reports-examine the project site to determine its appropriateness for the proposed project
- Prepared letter of loan offer advising customers of loan approval, along with associated terms and conditions
Senior Credit Officer
Development Finance Corporation
01.2018 - 01.2022
Loans Monitoring Officer
Atlantic Bank Limited
05.2017 - 01.2018
- Worked collaboratively with loan team regarding the conditions of loans and rates
- Worked directly with Junior and Senior Relationship Officers to ensure portfolios are up to date
- Reviewed loans on a daily basis to ensure customers account are up to date as per schedule
- Updated green Screen (ATH) on a monthly basis
- Applied payments to loans and credit card when necessary
- Conducted payoff loan balances for customers
- Blocked credit cards when necessary and resolved issues relating to credit card problems
- Prepared loan arrears monthly reports to present to the manager
- Prepared Credit Card arrears report monthly to present to the manager
- Kept close contact with customer to update loans in arrears
- Prepared Demand Letters and deliver to customer when necessary
- Applied charges and payment for Line of Credit and other overdraft facilities
- Applied commission charges for Over Draft Extensions
- Prepared discharge for customers file
- Prepared Base Report (BR) for legal action when necessary
- Prepared Branch Reports to present to Manager and Staff Semi Annually
- Settled any customer disputes in a professional and pleasant manner
- Helped to increase customer return rates by providing excellent customer service at all times
Loans Monitoring Clerk
National Bank of Belize Limited
01.2017 - 05.2017
- Provided small group support to clients, while monitoring progress to determine efficiency of programs
- Worked closely with loans officer to ensure customers loan is in compliance with terms and conditions stipulated in loan letter of offer
- Created Addendum to Offer Letter and Promissory notes if necessary
- Worked direct with IT Department to amend Schedules
- Reviewed loan accounts on a bi weekly and monthly basis to ensure accounts are up to date
- Prepared reversal and proper posting of entries for accounts
- Utilized computerizes software Kastle Core Banking System (KCB) to perform duties and responsibilities
- Prepared monthly reports for Central Bank of Belize (CBB)
Education
Master of Science - Finance
South Wales
Online 05.2001 -
Bachelor of Science - Accounting
University of Belize
01.2014 - 01.2016
Associate Degree - Business Science
University of Belize
01.2012 - 01.2014
High School Diploma - Business
Toledo Community College
01.2008 - 01.2012
Skills
- Management Skills
- Creativity
- Negotiation
- Critical Thinking
- Leadership
- Staff training
- Risk mitigation
- Financial oversight
- Revenue generation
- Relationship management
Others
- Valid Drivers Licenses
- Clean Police Record
Training
- Financial Analysis of Development Projects
- Private Sector Climate Financing
- Anti-Money Laundering & Terrorist Financing
- GPS Reading & Valuation
- Environmental Screening Checklist
- Leadership Development
- Construction Financing
- Marketing & Sales
- Customer Service Excellence & Sales
- Disaster Preparedness
- Introduction to Climate Smart Agriculture Practices
- Leadership: How to Influence, Inspire & Impact as a Leader
- Management for New & Experienced Managers
- Pesticides Classification & Responsible Pesticides Management
Accomplishments
- Successfully closed an average of 120 loans per year for Belize City Branch.
- Supervised team of 14 staff members.
- Improved loan production by 40% in a span of 2 years.
Certification
Business Analysis & Process Management
Reference
1. Judith Leslie, Credit Manager from Development Finance Corporation.
judith.leslie@dfcbelize.org +501 610-0493
2. Luis Ruiz, SICA, Technical Officer
luisruizCF@outlook.com +501 613-1178
3. Victor Castillo, Senior Relationship Officer from Development Finance Corporation
victor.castillo@dfcbelize.org +501 630-5674
Timeline
Forensic Accounting, Fraud Investigation and Fraud Analytics
02-2025
Business Analysis & Process Management
12-2024
Branch Manager
Central Development Finance Corporation
04.2023 - Current
Assistant Manager, Credit Delivery
Development Finance Corporation
01.2022 - 03.2023
Senior Credit Officer
Development Finance Corporation
01.2018 - 01.2022
Loans Monitoring Officer
Atlantic Bank Limited
05.2017 - 01.2018
Loans Monitoring Clerk
National Bank of Belize Limited
01.2017 - 05.2017
Bachelor of Science - Accounting
University of Belize
01.2014 - 01.2016
Associate Degree - Business Science
University of Belize
01.2012 - 01.2014
High School Diploma - Business
Toledo Community College
01.2008 - 01.2012
Master of Science - Finance
South Wales
05.2001 -
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