Yanira Broaster
Princess Entertainment Limited
Belize City
1
Certification
5
years of professional experience
Dynamic Head Receptionist skilled in guest relations and efficient front desk management. Committed to enhancing customer satisfaction through effective communication and problem-solving.
Work History
Head Recptionist
4 Years 7 Months- Managed daily front desk operations, ensuring smooth guest check-in and check-out processes.
- Trained and mentored junior reception staff, fostering a collaborative team environment.
- Led initiatives to enhance customer service quality, resulting in positive feedback from guests.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Managed multiline phone systems, directing calls to appropriate personnel and taking detailed messages when necessary.
Education
Associate of Arts - Law
High School Diploma
Skills
Strong organization
Customer service expertise
Scheduling coordination
Administrative support
Microsoft Office Suite
Document management
Guest relations
Certification
- Certified [Alternate FIU MLCO], [Princess Entertainment Limited] - [February 2026 to present]
Timeline
Head Recptionist
Princess Entertainment Limited
01.2022 - CurrentRead More
St John's College Junior College
Associate of Arts from Law
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Wesley College
High School Diploma
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