Dejanae James
Customer Service Representative
Belize City,BZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
Transparent BPO
Belmopan
06.2022 - Current
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Exceeded call monitoring expectations through accurate reporting and processing.
- Prepared invoices, reports, financial statements and other documents using Shopify and Zendesk.
Education
Associate of Arts - Commercial Graphic Design
Saint Johns College Junior College
Belize 08.2020 - 06.2022
Skills
Complaint resolution
Sales expertise
Report preparation
Professional telephone demeanor
Creative problem solving
Strategic sales knowledge
Order fulfillment
Multi-line phone talent
Timeline
Customer Service Representative
Transparent BPO
06.2022 - Current
Associate of Arts - Commercial Graphic Design
Saint Johns College Junior College
08.2020 - 06.2022